We ship to all parts of Australia including Sydney, Melbourne, Perth, Canberra, Brisbane, Adelaide, Hobart and Darwin and everywhere else.
We ship orders daily via express courier so they get to you fast. All in-stock orders are sent within one business day.
We accept Visa and Mastercard for online orders made through our secure checkout provided through PayPal.
The check-out process is carried out with all data encrypted using SSL encrypted connections between your computer and the credit card processing facility provided by PayPal. Your credit card details are never stored by us at any point in the process.
We accept payments through PayPal for people with PayPal accounts.
You can transfer payment for your order at your local bank branch or through internet banking. Bank account details are provided when you place your order.
We accept official purchase orders (on letterhead) from Australian schools and government agencies. Order must be placed though the shopping cart system to be accepted.
Purchase orders can be sent to here. Full details of submitting purchase orders is provided when your order is placed.
Our business details:
|Registered Business Name:||Robot Gear|
|ABN:||41 956 363 872|
All prices on the site are in Australian dollars and include the GST (Goods and Services Tax). We produce tax invoices so if you are a business you can claim the GST back accordingly.
Orders are sent via Australia Post eParcel courier or Express satchels for prompt delivery. The Australia Post service goes everywhere and enables you to pick up from a post office if you miss the courier. Orders are normally sent the same business day around 5pm EST. Express post & eParcel Express is delivered overnight to capital cities but may take an extra day for outer suburbs.
For Australian orders we use:
More details on these shipping methods are here
You can use an Australia Post Parcel Locker with for orders from us.
In Stock: Items in our catalog listed as "In Stock" means we have the stuff ready to ship. Orders are normally sent around 5PM EST each day.
Out of Local Stock: We normally stock these items but have run out. New stock will be available soon, typically in a week or so.
Special Order: These items are not held in stock but can be ordered anyway and we will get them as quickly as possible from our suppliers. This enables you to order a wider range of parts with lower shipping cost and local Australian returns if needed.
Discontinued: These items are no longer for sale. Check the product details page for details of a replacement product.
The stock levels on our web site are updated as orders are taken but sometimes we will be out of stock on an item you have ordered as we can not guarantee our stock levels are 100% accurate at all times due to factors such as bad counting or damaged stock. If one or more of the items your ordered are out of stock then we will first contact you for instructions on how or if you would like to proceed. Naturally your order would be at the front of the queue when new stock arrives.
If an item in your cart is out of stock or a special order, you will be notified that the item is on backorder before you begin the checkout process.
We ship backordered items as soon as possible, typically in 5-7 working days. If you are concerned about how long it will take for a backordered item to become available, please contact us.
You have two options for how to handle the shipment of your backorders:
If you ordered the wrong thing we will accept returns of new, un-opened items in their original packaging within 30 days of the order date provided they are in saleable condition. We think it is better that you spend your money on the things you do want, hopefully with us next time.
Please note we can only accept returns of returns of electronics kits under some circumstances.
It does take us a while to process a return order, check it and restock it so a $5 + 15% restocking fee applies and you pay the return shipping. Only the price of the goods less the restocking fee is refundable. The initial shipping charge is not refundable. Please contact us to obtain a return authorization code before making a return.
Please contact us as soon as possible if you would like to cancel or change your order. You can cancel an order free of charge if we receive your cancellation request before your order is processed and we start creating a bubble wrap and cardboard safety capsule for your goodies. Please be quick though as we try and get goods sent asap.
Please contact us if your order is missing bits.