We normally ship international orders within one day. All goods are sent via Australia Post and its partner postal services around the world. There are so many different charges for international post that we can't show them here. The actual cost will be calcuated when you checkout.
There are two services available:
Method
Typical Time
Tracked
Insured
Comments
Air Mail
5-7 Business Days
No
No
Cheap but not insured or tracked. Not recommended for expensive orders.
Express Courier International (ECI)
2-4 Business Days
Yes
Yes (Full Amount)
More expensive but tracked and fully insured. Recommended for expensive orders.
Important Notes for International Shipping
Customs Fees: All duties, fees and taxes associated with customs clearance or importation of your package are your responsibility. Please check with your customs office to determine what they will charge.
Delivery Time: The time taken for your package to be delivered is not guaranteed. Sometimes packages can be delayed by customs in some countries for up to 6 weeks or more.
Uninsured Items: By choosing an uninsured shipping option you agree that if the package is lost, damaged, or stolen in transit, you will not hold Robot Gear responsible for the loss. We will not re-ship the item for free, we will not provide a refund, and we will not provide a credit. We will do our best to assist you locate the package.
Insured Items: If your package is insured and is lost or damaged we will do our best to get the claim processed asap. Sometimes this can take a few months to resolve. We will pay a refund if and when the insurance claim is successful.
